交通运输部印发通知部署做好2024年道路水路春运服务保障工作
Recently, the Ministry of Transport issued a notice to deploy the 2024 road and waterway Spring Festival service guarantee work. The full text is as follows:
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Fully understand the significance of ensuring the service of the road and waterway Spring Festival transportation in 2024
During the Spring Festival travel rush in 2024, the people have a strong willingness to travel, and the demand for cargo transportation is strong. It is expected that the cross-regional flow of people in the whole society and the proportion of self-driving trips will reach a record high, the commercial passenger volume and road network traffic will run at a high level, and the road and waterway transport services will be heavy, and the pressure on safety production will increase. Focus on key tasks such as public travel services, transportation and logistics protection, safe production, and industry stability, strengthen traffic operation monitoring, timely study and judgment of early warning, coordinate command and dispatch, and promptly deal with and respond, and make every effort to do a good job of guaranteeing the services of the 2024 road and waterway Spring Festival transportation with the greatest capacity, the most practical measures, the best state, and the best service. We will give full play to the fundamental and connecting role of road and waterway transport in the comprehensive transport system, and do our best to ensure safe and convenient travel for the people, and smooth and efficient transport logistics.
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We will effectively strengthen organizational support for transport
(1) Strengthen passenger flow analysis and judgment. Local transport departments should do a good job of communication and docking with education, human resources and social security, culture and tourism departments, and before the start of the Spring Festival travel rush, dynamic study and judge the public travel needs of students, workers, and family visits, study and judge the changing trend of passenger flow, and make preparations for response. During the Spring Festival, strengthen the application of information technology, continue to carry out the operation monitoring of key areas such as backbone road networks, major water transport lines, and passenger hubs, dynamically track the main flow direction of passenger flow, timely grasp the spatial and temporal distribution characteristics of passenger flow, and provide basic support for road and waterway passenger transport operators to optimize the transportation capacity organization.
(2) Do a good job in organizing road passenger transport. Local transport departments should combine the analysis and judgment of Spring Festival passenger flow, strengthen the organization and scheduling of road passenger transport in accordance with the principles of full preparation, on-demand investment and timely response, and ensure the travel needs of the people. Guide road passenger transport operators to formulate and optimize transport plans according to the characteristics of passenger flow, rationally arrange frequencies, dynamically deploy transport capacity, and effectively enhance the elasticity and toughness of transport organizations. Strengthen the guarantee of rural passenger transport services during the Spring Festival travel rush, and ensure the travel needs of the people in rural areas by increasing the opening of market and spring ploughing classes, increasing customized routes, providing reservation response and chartered bus services. Strengthen the organization and scheduling of taxi capacity, urge and guide cruise taxi enterprises and online car-hailing platforms to increase the allocation and supply of transport capacity in key periods and key regions, and meet the needs of the public for taxi travel. Strengthen the connection with the culture and tourism departments, strengthen the information sharing of tourist sources, passenger flow scale and travel methods in key tourism areas and scenic spots, increase the transport capacity, guide road and urban passenger transport operators to open tourist special lines, tourist through trains, customized passenger lines, guide car rental enterprises to increase rental vehicles, strengthen operation and maintenance scheduling, and meet tourists' travel needs. Work with human resources and social security departments to organize and implement the "Spring Breeze action" and "Spring warm Migrant workers" service actions. For workers and students with relatively concentrated travel needs, we actively carry out group services and door-to-door services, and can organize chartered bus transportation if conditions are met, so as to ensure that workers return home in an orderly manner and students leave school and return to school safely.
(3) Do a good job in the organization of waterway passenger transport. Local transport departments and subordinate units should urge port and shipping enterprises to strictly implement the quality standards of waterway passenger transport services, strengthen waterway transport organizations, and strive to improve the level of transport services. Strengthen the organization of waterway passenger transport in the Qiongzhou Strait, seriously implement the liner operation mode, especially to do a good job in the Spring Festival holiday Qiongzhou Strait sea transportation transportation organization, inbound and outbound vehicles and travel services. Urge key waters passenger (roll) transport enterprises to operate in strict accordance with the announced schedule, frequency, and fare, and effectively maintain good market order. Strengthen the maintenance of navigation channels, do a good job of navigation signs, navigable buildings and other waterway facilities inspection and maintenance, port and navigable buildings operating units in accordance with relevant regulations to ensure that passenger ships priority to berth, leave and pass through the lock. The Spring Festival transportation work of the Yangtze River trunk shipping shall be organized and implemented by the Yangtze River Navigation Administration together with the provincial and municipal transportation departments along the river.
(4) Strengthening passenger transport connectivity. Local transport departments should organize urban and rural passenger operators to strengthen the capacity of railway stations, bus stations, port passenger stations, airports and other key places, do a good job of information sharing and effective connection between urban and rural passenger transport and trunk transport modes, and smooth the "first and last kilometer" of passenger travel. Guide urban passenger transport operators to take measures such as extending operation time, shortening departure interval, dispatching mobile capacity, running inter-district buses, express buses, customized buses, night buses, and through trains according to the schedule information of local railway stations, bus stations, port passenger stations, and airports, so as to effectively meet the needs of passengers' arrival and departure, especially the dispersal of passengers arriving at night. Prevent large crowds of passengers and long waits.
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We will effectively strengthen transportation and logistics to ensure smooth flow
(1) Efficient operation of transport logistics guarantee mechanism. Local transport departments should give full play to the role of the working mechanism of traffic logistics to ensure smooth flow, maintain the continuous and efficient operation of the mechanism, strengthen departmental collaboration and regional synergy, strengthen the operation monitoring and tracking scheduling of major channels, key hubs, key regions and congestion prone sections, and do a good job in the analysis and analysis of traffic logistics operation risks and prevention and response. Strengthen tracking and supervision, implement the system of instant transfer, one-matter coordination, information submission, etc., coordinate and solve the problem of traffic and logistics jams in a timely manner, and ensure the smooth and orderly operation of traffic and logistics during the Spring Festival rush.
2. Ensuring transportation services for key materials. Local transport departments should strengthen communication and connection with development and reform, commerce, agriculture and rural areas, energy, food, health and other departments, strengthen the supply and demand of energy, grain, minerals, people's livelihood, medical and other key materials, make overall planning and transportation organization, formulate emergency transport support plans, strengthen emergency transport capacity reserves, and make every effort to ensure the safe and efficient transportation of key materials. It is necessary to include agricultural machinery and materials into the scope of transportation of key materials, and plan in advance to ensure the transportation services of various materials such as spring ploughing and preparing agricultural materials and machinery. It is necessary to closely connect the departments of commerce, industry and information technology, "one enterprise and one policy" to ensure the transportation and logistics needs of foreign trade enterprises, and ensure the smooth domestic and international transportation of key industrial chain supply chain enterprises and foreign trade enterprises. Implement measures to ensure the smooth flow of highway port logistics, timely solve the problem of impeded material transportation, and effectively improve the capacity of highway port goods.
(3) Ensure the normal operation of urban and rural terminal transportation logistics. Local transportation departments should guide express logistics enterprises to strengthen regional coordination, do a good job of emergency reserves such as couriers and transport capacity, optimize and improve emergency distribution support plans, strengthen regional coordination and deployment when necessary, and effectively ensure the normal operation of urban express logistics terminal distribution. We will deepen the integrated development of passenger, freight and postal services in rural areas, improve the rural logistics network at the county and rural levels, improve the accessibility and service level of rural postal express delivery, promote the two-way flow of agricultural products into the city and consumer goods such as agricultural supplies and "New Year goods" to the countryside, and ensure uninterrupted delivery services at the end of urban and rural areas during the Spring Festival travel rush.
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We will effectively improve the quality of transport services
(1) Improving passenger ticketing services. Local transportation departments should organize and do a good job of the Spring Festival travel "love full journey" activities to comprehensively improve the Spring Festival travel experience of the public. Guide road and waterway passenger transport operators to improve ticketing services, release passenger transport service information through multiple channels, timely open more ticketing Windows, extend ticketing time, increase ticket pre-sale period, expand online ticketing channels such as Internet, mobile phone clients, mini programs, promote online ticketing and electronic ticket services, and facilitate passengers to purchase tickets by bus and boat. We will actively carry out passenger intermodal transport services such as public and rail intermodal transport and air and rail intermodal transport to enhance passengers' integrated travel service experience. According to the need to retain manual ticket Windows, to facilitate the elderly, foreigners and other groups to purchase tickets, to facilitate passengers to handle refund and change business. Strict implementation of clearly marked prices, to keep the car (boat) ticket prices basically stable, if the need to adjust the price according to law should be announced to the public 7 days in advance. If transportation services cannot be provided due to adverse weather, natural disasters, policy adjustments, transport operators, etc., the relevant operators shall refund tickets for passengers free of charge or coordinate to solve the travel problems of passengers.
(2) Improving passenger waiting experience. Local transport departments should urge and guide road and waterway passenger station operators to strictly implement passenger service standards and environmental health requirements, strengthen the organization of passenger flow in the station, and guide passengers to orderly disperse waiting for the train (boat) and queue up to board the train (boat). According to the changes in passenger flow, in the key links such as inbound, security check, ticket sales, waiting, etc., the service personnel and facilities should be increased in time to ensure that the entrance and exit stations and security check channels should be fully opened during peak hours, and the waiting time of passengers should be reduced. Actively promote the optimization of the security check process of urban rail transit, railway and civil aviation, improve the transfer efficiency, and improve the passenger transfer experience.
(3) Strengthening travel services for key groups. Local transport departments should guide road and waterway passenger stations and passenger operators to increase the care and care of key groups, and provide warm and warm services in ticket sales, security checks, waiting (ship), boarding, transfer and other links. Preferential policies for key groups such as military personnel, fire rescue workers, families of martyrs and children will be implemented in accordance with laws and regulations, and preferential services such as ticket purchase, security check and boarding will be provided. Strengthen the connection with trade union organizations, encourage the formation of volunteer service teams in the first line of the Spring Festival transportation, such as passenger terminals, urban public transportation terminals, and expressway service areas, and provide diversified volunteer services such as ticket assistance, waiting guidance, baggage handling, barrier-free and special channels for key groups such as "old and young, sick and pregnant". Continue to do a good job of urban rail transit "love booking", to provide booking services for the elderly, disabled and other passengers.
(4) Strengthen self-drive travel service guarantee. Local transportation departments should explore and promote "one-stop" self-driving travel services that can be customized and booked in view of the strong demand for self-driving travel during the Spring Festival. Through navigation software, highway variable information board, traffic broadcast, wechat, Weibo, etc., the information of road network and passenger rolling route is released through multiple channels, the operation status of congested and slow sections and passenger rolling route is updated in a timely manner, and the information of road conditions ahead, traffic control, service types available in service areas is indicated, so as to provide "accompanying" services for the public. Strengthen the operation and management of highway service areas, urge service management such as refueling, charging, dining, and toilet use, explore the introduction of quality catering brands, add temporary toilets and other facilities, and ensure adequate supply of goods, clean environment, convenient and comfortable services, and safe and reliable facilities. Increase the supply of charging facilities and equipment in the service area, encourage the scientific layout of mobile emergency charging equipment, publish the use of charging facilities in the service area in real time through multiple channels, guide the public to rationally choose charging places, and effectively alleviate the problem of "difficult charging". Encourage data resource cooperation with map companies, superimpose road condition information, travel service information and other data, and provide more diversified information services for public self-driving travel.
5. Epidemic prevention and control at airports, stations and transport vehicles should be done well. Local transport departments shall urge road and waterway passenger transport operators and relevant operating units to seriously do a good job in the cleaning and disinfection of passenger terminals, highway service areas, water service areas, transport vehicles, ventilation and other work. Urge passenger transport operators to do a good job of health monitoring of front-line employees to avoid coming to work with illness and cross infection. We encourage the public to maintain good health habits when traveling, and encourage passengers to wear masks when entering passenger terminals and taking buses, ships, subways, buses and other public transportation, so as to provide appropriate convenience and services for passengers to travel healthily, so that passengers can be the first person responsible for their own health. During the Spring Festival travel rush, once clusters of epidemics are found, timely reports, rapid response and effective disposal are required.
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We will effectively strengthen the operation of road networks and key water areas
1. Strengthening operational monitoring of road networks and key water areas. Local transport departments and relevant units under the Ministry should strengthen the dynamic monitoring of the operation of major national and provincial trunk highways, integrated passenger transport hubs and expressway service areas, closely track the Qiongzhou Strait, Zhoushan waters, Bohai Bay, the "small Three Links", and waterway passenger transport between the Mainland and Hong Kong and Macao, and take countermeasures in advance against road sections, toll stations and navigable buildings that may be congested and slow. We will resolutely prevent long-term and large-scale congestion. We will strengthen cross-regional and cross-departmental information sharing and coordination, formulate plans for blockage and diversion in advance, and ensure smooth connectivity of key sections such as cross-provincial passages. Strengthen the video networking of the ministry and province, do a good job of sharing and link transmission of surveillance video along the highway, and ensure that the ministerial platform can be viewed in real time and adjusted with.
2. Strengthening traffic guarantee on the road network. Local transportation departments should strengthen highway inspection and maintenance of key sections such as long Bridges and tunnels, continuous long downhill slopes, sharp bends and steep slopes, water and cliffs, and timely investigation and rectification of highway diseases. Reasonable arrangement of national and provincial trunk highway maintenance construction plan, in addition to ensure the safety of the highway operation of the emergency maintenance project, to avoid the Spring Festival travel peak period to carry out highway maintenance projects. Strengthen highway rescue and snow and ice removal forces, quickly deal with traffic accidents or vehicle failures, frozen rain and snow disasters, clean up the scene in a timely manner, restore traffic as soon as possible, and improve the service support capacity of highway transportation infrastructure. Strengthen the parking management and order maintenance of highway service areas, encourage qualified service areas to guide buses, minibuses, trucks, dangerous goods transport vehicles and other zoning parking, reduce congestion and queuing, and strictly prevent traffic accidents caused by vehicles in service areas "backfilling" the main line of the highway.
(3) Strengthen the network operation service guarantee. Local transport departments should effectively guarantee highway traffic services and strictly implement the policy of exempting small buses with less than 7 seats from tolls during the Spring Festival holiday. Strengthen the traffic management of toll stations, optimize the configuration of ETC and mixed toll (ETC/MTC) lanes, strengthen the operation monitoring of ETC lanes, ensure that all toll lanes are open and operate normally, and deal with abnormal situations in a timely manner to avoid vehicle congestion and personnel gathering. Improve the three-level scheduling mechanism of highway departments and provincial stations, promote the operation of a network, intelligent management and control, hierarchical scheduling, real-time guidance, high-efficiency congestion, and safe management, and ensure the safe, smooth and orderly highway traffic.
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We will effectively strengthen emergency security guarantees
(1) Strengthen the investigation and management of security risks. Local transportation departments and relevant units should focus on organizing and carrying out risk identification and analysis of the Spring Festival travel rush, establishing a list of regional security risks, urging implementation and reform, and effectively controlling major security risks. Focus on road and waterway passenger transport hubs, dangerous goods transport and port operations, rural ferries, urban rail transit, etc., in-depth investigation and rectification of safety hazards, to ensure that major safety hazards are dynamically "cleared" before the start of the Spring Festival rush. Urban rail transit operators should carry out special operations to investigate and rectify hidden safety hazards, and comprehensively investigate the safety hazards of civil structures such as Bridges and tunnels, tracks, stations and vehicles, power supply, communications, signals and other key facilities and equipment; Strengthen the organization and management of running trains, fully consider the impact of bad weather such as rain, snow and ice on train operation, and reasonably determine the running speed and running interval; Do a good job in the maintenance of ground and elevated line open-air equipment in extremely cold weather, and resolutely prevent the evolution of risks and the escalation of hidden dangers from causing accidents.
2. Ensure adequate personnel, facilities and equipment. Local transport departments and relevant units of the ministry should urge road and waterway transport operators to strengthen driver safety training and education in accordance with the characteristics of the Spring Festival passenger flow, especially for sudden scenes such as ice on the road (rail) surface, fog, and extreme bad weather, strengthen defensive driving training and improve drivers' emergency driving skills. We will pay close attention to the physical and mental health of pilots and crew members, and strictly prohibit drivers and crew members who are physically unfit or mentally unfit to operate. According to the characteristics of road and waterway transport in winter, comprehensive inspection and maintenance of transport equipment and safety facilities will be carried out, and operation monitoring of ports, waterways and their facilities and equipment will be strengthened to ensure that transport vehicles are ready and facilities and equipment are in good condition. Strictly implement the provisions of "three no stops, six no stops" in the bus passenger station, strictly implement the real-name management regulations of passengers on roads and waterways, do a good job in the safety inspection of passengers and luggage items, checked items, ro-ro vehicles, and strictly prevent prohibited items from entering the station on board.
3. Strengthening safety oversight in key areas Local transport departments should urge road passenger transport operators to strictly implement the regulations on parking and rest from 2 am to 5 am or connecting transport management, and timely notify the local transport department of tracking and rectification of false connections and non-standard operation of connection points. Focus on strengthening the safety supervision of rural passenger vehicles, and strictly prohibit illegal operation. Jointly with relevant departments to do a good job in the maintenance and regulation of taxi order in key terminals and stations, and standardize taxi service behavior. Strengthen the dynamic monitoring of "two passengers and one danger" vehicles and heavy duty trucks, and strictly prevent vehicles from running out of dynamic monitoring. We will strictly implement the electronic waybill system and strengthen safety management during road transport of dangerous goods. We will make dynamic adjustments to the deployment of coast guard vessels, strengthen joint prevention and control by maritime administrative agencies in key areas such as the Bohai Sea Rim, Yangtze River Delta, Pearl River Estuary and Qiongzhou Strait, and strengthen inspections of key ships and waters to ensure water traffic safety.
4. Intensify efforts to crack down on illegal operations. Local transport departments and subordinate units should strengthen joint law enforcement with public security, market supervision and other departments, increase the investment of law enforcement forces in key places such as passenger terminals, ports and terminals, and rural areas, and strictly investigate and punish illegal operation of buses, illegal operation in different places, agricultural vehicles and trucks carrying passengers, illegal over-limit and overloaded transport, and illegal operation of online car sharing. Strengthen the governance of cross-provincial illegal operation of road passenger transport, strictly investigate and punish violations such as operation at both ends of the line, dynamic monitoring, non-online operation, and chartered vehicles not operating in accordance with the record matters.
5. Handling emergencies. Local transport departments and subordinate units should establish and improve information sharing and coordination mechanisms in conjunction with public security and meteorological departments, establish and improve emergency plans and make overall arrangements for deployment in response to emergencies such as inclement weather, major transport safety accidents and large numbers of passengers. Scientifically deploy emergency rescue forces, keep rescue personnel, facilities and equipment on emergency standby, and ensure that in case of emergencies, they can respond in time and deal with them quickly and effectively. Pay close attention to weather changes, strengthen monitoring, research and judgment, and do a good job in multiple channels of bad weather warning and reminder, once there is a strong cooling, a large range of freezing rain and snow and other extreme situations, timely urge road and waterway transport operators to adjust the transportation plan, strictly implement the restrictions on traffic (navigation) regulations, and do not have the operating conditions, should be stopped, should be closed, should be withdrawn. Put an end to risky transportation and risky operations. Properly do a good job in the emergency of passenger diversion, in the case of large passenger flow needs to deploy trans-regional capacity, open more transport lines, to strengthen the inspection and maintenance of transport vehicles and driver safety training, to maximize the protection of transport safety.
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Create a good atmosphere for the Spring Festival travel
(1) Guide the public to travel in a civilized and orderly manner. Local transport departments should make use of Weibo, wechat, Douyin, Kuaishou, radio, TV, posters and other ways and wechat mini programs such as "E-road Unimpeded", and release travel service information in a timely manner through comprehensive transport service Windows such as "car, boat, road, port and station" to guide the public to rationally arrange travel plans and avoid peaks. Strengthen the publicity of safe and civilized transportation (boat), and guide the public to travel in good faith and civilization. In conjunction with the public security department, we will focus on strengthening travel safety publicity in rural areas, and guide the public to choose compliance buses and wear seat belts throughout the journey.
2. We will strengthen humanistic care during the Spring Festival travel rush. Local transport departments should increase their efforts to help transport enterprises rescue enterprises, take multiple measures to solve the problem of unpaid wages and insurance in urban public transport enterprises, and protect the legitimate rights and interests of employees. We will strengthen our care and care for employees working on the front line of the Spring Festival transportation, law enforcement officers, and service guarantee personnel, and visit and sympathize with employees who are on duty during the Spring Festival holiday. We will provide basic services such as food, hot water, rest, toileting and warmth for those temporarily stranded.
3. Strengthen publicity for the Spring Festival travel rush. Local transport departments should deploy in accordance with the Spring Festival travel publicity work plan of the Ministry, and do a good job of information release and publicity reports. Extensively collect the typical practices of the Spring Festival transportation service line and the touching stories of cadres and employees who stick to their posts, selfless dedication, and sincere service, and carry out in-depth publicity and reports through multiple channels that are down-to-earth and close to the people's hearts, and actively create a good atmosphere for the Spring Festival transportation work.
(4) Smooth channels for service supervision. Local transport departments should smooth the 12328 transport service supervision hotline and other channels, do a good job in the collection and processing of public messages such as portal websites and wechat public accounts, timely answer passenger information consultation, timely accept, track and supervise the mass consultation and complaints during the Spring Festival travel rush, and protect the legitimate rights and interests of passengers.
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Strengthen duty and information reporting
(1) Strengthen duty during the Spring Festival travel rush. Local transport departments should work together with relevant departments to improve the comprehensive transport Spring Festival work mechanism, strictly implement the 7×24 hours special duty and leadership shift system, to ensure the normal operation of all work during the Spring Festival. Carefully make duty records, ensure that information communication channels are smooth, fully grasp the production and stable operation of road and water transportation during the Spring Festival rush, and properly handle road and water emergencies.
(2) Strengthen traffic logistics to ensure smooth on-duty. Local transport departments should give full play to the role of the working mechanism of traffic logistics, strengthen departmental docking and work coordination, strengthen the monitoring of traffic logistics operation, continue to do a good job of 7×24 hours on duty, strengthen supervision and transfer, "one thing one coordination" to solve the problems of various types of traffic logistics, and effectively protect the transportation needs of various key materials. Ensure smooth and efficient traffic and logistics operation, and timely report important situations to the department. Tel: 010-65292831, Fax: 010-65290933.
(3) Do a good job of road Spring Festival travel information reporting work. The provincial transport departments should rely on the national road passenger transport connection transport management platform, and submit the basic situation and emergency situation of the previous day's road passenger transport capacity, passenger volume and other basic information in the key period of road passenger transport information "Passenger information during the Spring Festival" module before 9:00 every day from January 19 to March 8, 2024. Strengthen highway blocking information reporting work to ensure timely reporting of highway emergencies. Before January 19, 2024, information such as the study and analysis report of highway network operation during the Spring Festival holiday and the Spring Festival travel rush, duty schedule, duty telephone number, etc. shall be reported to the Ministry (Road network Monitoring and Emergency Response Center); During the Spring Festival holiday, the data submitted before 12:00 every day is exempt from the previous day. Submit the data estimate of the Spring Festival holiday exemption before 12:00 on February 17. Before 12:00 on February 18 and March 6, the highway network operation guarantee work during the Spring Festival holiday and Spring Festival travel will be summarized and reported to the Ministry (Road network Monitoring and Emergency Response Center). Tel :010-65293705, Fax :010-65292992, E-mail :lwglc@mot.gov.cn.
(4) Do a good job of water Spring Festival transportation information submission work. Before January 23, 2024, all provincial transport departments and municipal transport departments with key water areas shall report the work contact information to the Ministry of Water Transport Construction Integrated Management Information System (Water Transport Bureau). Please Yangtze River Navigation Administration, Pearl River Navigation Administration, and provincial transportation departments along the Beijing-Hangzhou Canal continue to do a good job of the Three Gorges locks, Changzhou locks, Beijing-Hangzhou Canal locks operation information submitted work. Contact number :010-65292636, 010-65292824.
(5) Do a good job in reporting information about security accidents and emergencies. During the Spring Festival, it is necessary to smooth the emergency information reporting channels, after the occurrence of large and above grade transportation safety accidents or emergencies, the accident (incident) situation is reported to the Ministry (Emergency Office) by telephone or in written form within 1 hour, and important situations are reported while nuclear, and resolutely prevent late reporting, missing reporting, lying and concealment. Tel :010-65292218, Fax :010-65292245.
(6) Do a good job of duty summary submission. Before February 19, 2024 (the 10th day of the first lunar month), all provincial transport departments shall briefly report the industry operation and on-duty status during the Spring Festival to the Ministry (Emergency Office) in the form of on-duty information, E-mail: cnmrcc@mot.gov.cn.
Source: Ministry of Transport
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